We are commited to making delivery of your order simple, problem free and fast
Deliveries within mainland UK are FREE for all orders over £80
Your order will be delivered from 1 to 4 business days
Majority of our products delivered by tail lift lorry on pallets/crates, in nets or bulk bags with a third party carrier. The pallet is removed from the lorry using a manual pallet lifter and placed at a suitable point on your property with a special hand trolley. Only condition for trolley to operate is hard surface (no grass, gravel, sand, soil and pavement).
Note: Please be aware that you‘re oredering large amount of wood. It is your responsability to ensure that there is clear and safe access for the delivery vehicle.
Frequently asked question
Only orders placed up to 12:00 am will proceed next day delivery. All orders after 12:00 am will proceed the day after.
If you are not at home on agreed date of delivery – someone else will need to sign for the order. In case there‘s no one to sign for the delivery, it will be returned to our local depot and your order will be canceled. Please be advised that in both cases redelivery and cancellations or palletised orders may incur additional fees.
Once you have placed your order, you will immediately get order receipt to your email with all the information and details provided as per your order.
Your order will be delivered by tail lift lorry on pallets/crates, in nets or bulk bags.
If anything go not as expected with your delivery, please contact us immediately by email or phone. We will find a solution to your problem that is best suitable for you. We aim for the best Our aim is to provide the best quality kiln dried wood alongside the exceptional service to/for our customers.